If you are a nano business and you are looking for ways to enter the online space, what strategy should you follow and what are things you need to be aware of? Get to know more on how to start smart with a better customer experience for your online business in this candid conversation between Divya Abhishek, Srinath Sankarnarayan and Tina Muthoot.

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Here, we understand that:

• Business core values are replicated to each and everyone in the system
• Listening to customers and ensuring attention to details makes a huge difference to the product offering
• The entrepreneur shouldn’t wait for a perfect plan; instead start and keep improving 
• Focusing on repeat customers instead of just chasing sales is the way to grow
• It is important to communicate proactively in the online space to keep in touch with your customers
• Feedback is important to improve service

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